Contact

Euroflorist's Customer Service Office is available to assist you:
Monday – Friday: 9 a.m. - 5 p.m.
Saturday: 9:30 a.m. - 1 p.m.
Sunday: closed
*During popular flower occasions, opening hours are extended, see below

How to contact us?


Live Chat

Chat with our consultant using the live chat window available in the bottom right corner of the page.

Our consultants are available live from Monday to Friday, from 9:30 a.m. to 12 p.m.


Contact Form / E-mail

You can send us a message via the chat window, even when consultants are not available live. You will then receive an answer by e-mail.

We will respond to your messages:
Monday – Friday: 9 a.m. - 5 p.m.
Saturday: 9:30 a.m. - 1 p.m.


Phone 

(+48) 616 482 740
The telephone lines are open:
Monday – Friday: 10 a.m. - 12 p.m.
Saturday: 9:30 a.m. - 1 p.m.

How to get a reply as soon as possible?

    1. Send a message via the chat form window (available in the bottom right corner of the page) or call us
    2. We do not modify orders or provide information regarding placed orders via messengers such as Instagram or Facebook. Please contact us through one of the official channels. 
    3. Please do not duplicate messages through different channels - this extends the average response time. When you send an inquiry via the chat/form itself, you will receive a ticket confirmation number and status updates, so that you can be sure that your message has been received. 
    4. Contact with the Customer Service Office is possible only in Polish or English
    5. If you have one, please include the order number in the title.


    Our address:

    Euroflorist Polska Sp. z o.o.
    ul. Sowińskiego 18A 
    60-283 Poznań, Poland

    Company details:
    NIP 7831003370
    Regon 630275261
    KRS 0000110607

     

    Bank account:
    Bank SEB AB
    21 2370 0008 0000 0000 2054 8007
    For foreign transfers:
    IBAN: PL21 2370 0008 0000 0000 2054 8007
    Bank swift code: ESSEPLPW



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