Euroflorist's Customer Service Office is available to assist you:

Monday – Friday: 9 a.m. - 5 p.m.
Saturday: 9:30 a.m. - 1 p.m.
Sunday: closed
*Prior and during popular flower occasions, opening hours are extended

 

How to contact us?

 

Contact form / e-mail

To help everyone as quickly as possible, our team handles enquiries through an easy-to-use contact form.
1. Click “Help” (“?” in the bottom right corner of the page) and send us a message
2. You’ll receive a confirmation email straight away
3. Our team will get back to you as soon as they can!

Monday – Friday: 9 a.m. - 5 p.m.
Saturday: 9:30 a.m. - 1 p.m.

 

Phone

(+48) 616 482 740

The telephone lines are open:
Monday – Friday: 10 a.m. - 2 p.m.

 

How to get a reply as soon as possible?

1. Send a message via the chat form (available in the bottom right corner of the page) or call us.
2. Our consultants are not available on messengers such as Instagram or Facebook. Please contact us through one of the official channels. 
3. Please do not duplicate messages through different channels - this extends the average response time. When you send an enquiry via the chat/form itself, you will receive a ticket confirmation number and status updates, so that you can be sure that your message has been received. 
4. Contact with the Customer Service Office is possible only in Polish or English. 
5. If you have one, please include the order number in the title.

 

Our address:

Euroflorist Polska Sp. z o.o.
ul. Sowińskiego 18A 
60-283 Poznań, Poland

E-mail: [email protected] 
 

Company details:
NIP 7831003370
Regon 630275261
KRS 0000110607

 

Bank account:
Bank SEB AB
21 2370 0008 0000 0000 2054 8007
For foreign transfers:
IBAN: PL21 2370 0008 0000 0000 2054 8007
Bank swift code: ESSEPLPW

 

Press Inquiries

Do you have a press inquiry? Please email us at [email protected].
This email address is for press inquiries only and is not monitored by Customer Services. 

 

Sponsorships & Collaborations

Please apply here.