Substitution Policy

Dear Customer!

Every day, together with our florists, we are doing our best to deliver beautiful flowers as similar to your wishes as possible. Unfortunately, in current situation caused by COVID-19, it is not always possible. The economic situation in our country has been dynamically changing, so we kindly ask you for your understanding if the color or type of flowers will differ from those you have chosen. Despite the inconvenience that may happen, we want to help you send all your wishes and love with bouquets.  If we are unable to process your order, we will inform you immediately.



All Euroflorist partner Florists have detailed instructions on preparing flower delivery orders. They all have catalogues featuring all the collections of bouquets and flower arrangements which are available in our online shop. Whenever possible, we deliver bouquets, flower arrangements and gifts identical to those you can see in the pictures. Completing orders for particular products depends on the availability of these products on the market. In some cases, substituting one flower with another may be necessary so as to ensure a timely delivery. We always do everything in our power to make sure the bouquet that reaches the recipient is as similar as possible to the one you chose online.

Euroflorist reserves the right to deliver bouquets, plants, gift baskets or other products of approximate quality and appearance ensuring the highest feasible degree of similarity to the original choice (when it comes to size, style and colour).

Chocolate boxes and other accessories and gifts may be different than presented in the online shop. Nevertheless, we guarantee that they will always correspond to the originally ordered products with regard to value and quality.