Frequently asked questions

We offer many convenient and secure payment methods - from credit card, PayPal to wire transfer or invoice.
See the list of available payment methods at: Payment Methods

If the payment fails, you will receive an automatic email with a link to retry the payment.
If you have not received such an e-mail / are not sure whether the transaction was successful, please contact our Customer Support. In case of problems with payment via the Internet, it is also possible to pay for the order by phone (using your credit card) or by traditional bank transfer.

Polish zip codes should have the official format: 12-123.
If you entered a zip code in the correct format, but the system is throwing an error, make sure there are no unnecessary blank spaces in the text field.

The correct format of a Polish telephone number is 9 digits written without spaces, dashes or area code. Example: 123456789.

For foreign numbers, add the "+" sign and the country code, also without spaces or dashes. Example: +31123456789.

If you are entering or pasting a phone number in the correct format, but the system is throwing an error, make sure there are no unnecessary blank spaces in the text field.

No. When placing an international order, the recipient's local phone number is required for proper delivery.

No. When placing an order with delivery in Poland, the recipient's local, Polish phone number (+48) is required for proper delivery.

Orders can only be placed in Polish or English.

In order to be able to properly process orders, they must be submitted in Latin letters. This applies not only to the name and address, but also to the content of the notes and cards attached to the bouquets.

Orders placed in non-Latin characters may not be delivered correctly. The sender is responsible for providing the correct delivery address in a format understandable for the courier. Therefore, to guarantee a successful delivery, please place your orders in Latin letters only.

Gifts (without flowers) are sent from the company's central warehouse via a courier company. They are sent the day before the delivery date selected by the customer, so that the courier company can deliver the parcel on a given day. In the absence of the recipient, the courier will attempt another delivery next day. You will receive an e-mail with a tracking link once the parcel is shipped.

For more information on delivery dates & deadlines for ordering, please visit: Delivery Terms

All Euroflorist partners have detailed instructions on preparing orders. They all have catalogs featuring all the collections of bouquets and flower arrangements which are available in our online shop. Whenever possible, we deliver bouquets, flower arrangements and gifts identical to those you can see in the pictures. Completing orders for particular products depends on the availability of these products on the market. In some cases, substituting one flower with another may be necessary to ensure a timely delivery. We always do our best to make sure the bouquet that reaches the recipient is as similar as possible to the one you chose online. Euroflorist reserves the right to deliver bouquets, plants, gift baskets or other products of approximate quality and appearance, ensuring the highest feasible degree of similarity to the original choice (when it comes to the size, style and color).

If you buy a bouquet with a clearly defined number of flowers, e.g. A "Bouquet of 50 Red Roses" - the number of flowers mentioned in the product name is guaranteed. If you choose a mixed composition in one of three available sizes, the number of flowers is not specified. The bouquet will be made up to the selected order amount.

Custom / non-standard orders can be placed by e-mail or by phone. Please contact one of our Customer Support Consultants, who will assist you in placing a custom order.

Order changes can be made by phone or email within 60 min from placing the order or 24 hours before the date of delivery.

Corporate order invoices are issued automatically on the first Monday after delivery of the order. For corporate orders, we recommend setting up a company account.

Yes, Euroflorist is an international network allowing you to order flowers abroad.
To be able to change the country of delivery, you must first empty the shopping cart (if it already contains any products).
Then, the country of delivery can be changed in the main menu - the "Delivery country: XX" tab. To be able to return to orders with delivery in Poland, make sure that the menu shows "Delivery Country: PL" again.

No. When placing an international order, the recipient's local phone number is required for proper delivery.

Euroflorist guarantees flower deliveries within 24 hours in Poland and abroad. Same-day delivery is possible in Poland if the order is placed until 5 p.m. (Monday-Friday). We are able to deliver your order throughout Poland as soon as within 2h!

Please see detailed information on delivery times at: Delivery Terms.

Delivery hours (time slots) chosen during ordering are NOT guaranteed, and they stand for approximate/preferred time of delivery. Our florists may contact the recipient by phone to agree on a suitable delivery time.

Please consult the page Delivery Terms for detailed information on delivery times.

Yes, but only in Poland. International orders can not be delivered on Sundays.

For more info see also: Can flowers be delivered in Poland on Sundays?

If the courier delivering florist flowers does not find the recipient at the address provided and within the time period indicated in the order, (s)he will call or send a text message to the addressee with a request to contact the courier by phone. A re-delivery attempt will be arranged directly with the recipient.

If there is no response (if the recipient of the order does not answer the phone or does not contact the florist or the Euroflorist office), the parcel will be returned to the flower shop, where it will be available for collection for 3 days. After this time, the order will be considered delivered.

It happens that the florist executing the order will not confirm the delivery of the order or will do it with a delay. For up-to-date information regarding your order, please contact our Customer Support.

Yes, Euroflorist Poland also offers delivery of funeral/sympathy flowers. Funeral compositions can be delivered to:

1) homes or funeral homes

2) to the grave/graveyard

3) to the funeral service

In case of funeral deliveries, you should provide the name and surname of the deceased person and the place, date and time of the funeral in the "Special instructions" field.  

If you would like to attach a personalized sash with a short message, please add the text to be written in the "Message card" text field while ordering (e.g. Please write on the sash: "With the last farewell, John").

Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses, these are known as ‘guard petals’ and can be safely removed before you put them in your vase. These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose.

Complaints concerning the freshness of flowers must be made via email within 72 hours after the time of delivery. Other complaints may be made via telephone or email within 7 days after the date of delivery. Please attach a photo of the product delivered to your message. Please see: Complaints.

Complaints concerning delivery or lack of delivery must be made in writing. Please see: Complaints.

Euroflorist will only use the personal data provided directly, for instance, when placing an order. For example, it is required by the law to store payment information for seven years. We put much attention to data security. Data is specially protected and secured from third party access. We protect all information provided by you with the use of state-of-the-art technology. Please visit: Privacy Policy.

The sender's details are confidential. Neither the florist, nor the courier, have the sender's contact details. The only form of contact between the sender and the recipient are the text fields for custom messages. See: Can I send flowers to Poland anonymously?